Security and buyer protection

14 days return policy
The trust of our customers is very important to us. That is why you as a customer enjoy a 14-day right of return, within which you can try out our articles. If you do not like an item, we will of course take it back and refund you immediately after receiving your return. To make it easier for you to make a return, we have set up an electronic withdrawal form: Cancellation form

Two years warranty
After purchasing one of our items, we will give you a two-year warranty within which we will repair or replace defective items. Simply contact us by e-mail or by using the contact form and we will deal with your request immediately: Contact form

PayPal Buyer Protection
If, despite all our efforts, you would like additional payment security, we recommend that you pay for your purchase via PayPal. With every PayPal payment you automatically benefit from the PayPal Buyer Protection, which protects you in an unlimited amount. Of course we take over the PayPal fees. So far, we have not had a single case where the PayPal Buyer Protection would have had to intervene. But we are still happy to offer you this service to make your shopping at Redwood Fashion even more carefree.

Data encryption
For your security, your data is transmitted exclusively encrypted in our online store. We use the modern TLS 1.2 encryption protocol with 128-bit AES encryption. You can find more information in our Bitdefender SSL certificate.

We hope we were able to alleviate one or the other of your fears and are looking forward to your order, but also to your suggestions and ideas for improvement.