Security and buyer protection
14-day right of return
The trust of our customers is very important to us. That's why you as a customer enjoy a 14-day right of return, during which you can try out our items. If you do not like an item, we will, of course, take it back and refund you the purchase amount immediately after receiving your return. Please contact us by email in the event of a cancellation.
After purchasing one of our items, we give you a two-year guarantee within which we will repair or replace defective items. Simply contact us by email or using the contact form, and we will process your request immediately: contact form
Cookie banner
As you have probably noticed, there are no cookie banners in our shop. This is simply because we consistently reject advertising tracking, as is common in many other shops or marketplaces. It is important to us that you as a customer can shop with us without having to fear that your cookie data will be passed on to third parties for marketing purposes.
PayPal buyer protection
If, despite all our efforts, you would like additional payment security, we recommend that you pay for your purchase via PayPal. With every PayPal payment, you automatically benefit from PayPal Buyer Protection, which provides you with unlimited cover. We will, of course, pay the PayPal fees. So far, we have not had a single case in which PayPal Buyer Protection has had to intervene. But we are still pleased to be able to offer you this service to make your shopping at Redwood Fashion even more carefree.
Data encryption
For your security, your data is transmitted exclusively in encrypted form in our online shop. We use the modern TLS 1.2 encryption protocol with 128-bit AES encryption. You can find more information in our Bitdefender SSL certificate.
For your security, your data in our online shop is transmitted exclusively in encrypted form. We use the modern TLS 1.2 encryption protocol with 128-bit AES encryption. You can find more information in our Bitdefender SSL certificate.With this in mind, we hope that we have been able to allay your fears and look forward to receiving your order, as well as your suggestions and product reviews.