Returns
Returns procedure:
- Please let us know that you are returning the goods, for example by email or via the contact form.
You don’t need to wait for our reply; you can proceed straight away to the next steps. - Please return the items, with postage paid, to the following address:
REDWOOD
Oberer Wingertweg 82
75177 Pforzheim
Germany
- Please enclose a note with your return, statingyour name and order number. This will help us to process your return.
- You will receive your refundvia the same payment method used for your previous order.
Return postage costs:
The cost of returning the goods is borne by the sender.
This is why we do not offer free returns:
Generally speaking, there is no free returns service. There are simply some sellers who hide the cost of returns within a higher purchase price.
As we have found that a small number of customers return goods more frequently than the majority, we feel it is unfair to factor the cost of returns into the purchase price and thus pass this cost on to all our customers.
We cover the return postage costs:
In the event of errors on our part, such as an incorrect item being delivered, we will of course cover both the return postage and the cost of sending the correct item.
Further details can be found in our cancellation policy.